Credit memos took nine working days, almost all of it analysts retyping figures out of PDFs into a template. We built structured extraction over the source documents and a review interface that puts an analyst on every field before it lands — because in this sector an unreviewed number is not a saving, it is a liability.
median memo turnaround
of extracted fields accepted without correction
memo throughput per analyst
of fields traceable to a source document
A credit memo drew on filed accounts, management accounts, bank statements and a covenant schedule — four document families, none of them consistently formatted, several of them scanned.
Analysts spent the majority of a nine-day turnaround on transcription rather than judgement, and transcription errors were the most common cause of a memo being sent back at committee.
As a regulated lender, every figure in a memo has to be traceable to its source document and every decision attributable to a named person. That ruled out anything that produced a number without a provenance chain.
A three-week engagement established that the constraint was transcription rather than analysis — which was not what the leadership team had assumed going in. Two other candidate use cases were sized and explicitly dropped.
Each extracted value carries a pointer to the page and region it came from. The reviewer sees the source alongside the figure, so checking a field takes seconds instead of requiring the original document to be reopened.
Low-confidence fields are surfaced first and the keyboard path through a memo was designed with the two analysts who would use it most. Nothing reaches the template without a human accepting it.
Every extraction, every correction and every acceptance is logged with a timestamp and a named user. Internal audit signed the design off before build started rather than reviewing it afterwards.
Results
“We were sold document AI three times before this. The difference was that someone insisted a human stayed on every field.”
A 30-minute call, no deck. Bring the workflow that frustrates you most and we will tell you whether it is worth automating.
Typically replies within one business day.
